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The issue was resolved as the player successfully received his full payouts after initial delays in verification and withdrawal requests. The situation remained pending as the team awaited any potential response from the casino. Consequently, the complaint was marked as unresolved, and the player was advised to reach out to the Anjouan Gaming Authority for further assistance. The player from Kazakhstan had requested a withdrawal less than two weeks prior to submitting this complaint.
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He submitted all required documents, but his proof of bank account was repeatedly rejected, despite providing a daily transaction history. The Complaints Team had attempted to contact the casino multiple times for clarification on the delay but had not received a response. Caspero Casino has an average customer support, judging by the results of our testing. The table below shows the casino’s win and withdrawal limitations.

Are There Any Fees for Deposits or Withdrawals?

Priority email support is available for VIP members with guaranteed responses within 8 hours. Complex issues like account verification or payment disputes may take hours for complete resolution. Our email team handles detailed inquiries that require thorough investigation. This helps us provide consistent support across multiple interactions. We staff our live chat with trained agents who handle most questions within minutes.
The player from Germany had requested a withdrawal prior to submitting their complaint. The issue was marked as resolved following the player’s confirmation of receiving the winnings. The player from Germany had been waiting for a withdrawal for less than two weeks. The player retained the option to reopen the complaint in the future if they wished to resume communication. However, due to a lack of response from the player, the complaint had been closed for the moment. The player from Ireland had been waiting for a withdrawal for less than two weeks.
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The Complaints Team intervened after the recommended waiting period and confirmed that the player’s account had been successfully verified, allowing the withdrawal to be processed.

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Each casino’s Safety Index is calculated after carefully considering all complaints received by our Complaint Resolution Center, as well as complaints gathered through other channels. As far as we are aware, no relevant casino blacklists mention Caspero Casino. Our process for establishing a casino’s Safety Index involves a detailed methodology that considers the variables we’ve collected and analyzed during our review. Continue reading our Caspero Casino review and learn more about this casino in order to determine whether or not it’s the right one for you. The higher the Safety Index, the more likely you are to play and receive your winnings without any issues.

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